Description

The primary function of this role will be to assist in the daily operations of the Madison Square Garden All Access Tour and contributing to giving our guests a world-class experience. This person will be responsible for assisting the tour guides along their routes and ensuring the order and safety of the guests. This position will be responsible for running our technology stations along the tour route and setting up/tearing down props. The role will serve as a brand ambassador for the venue tours and ensure our guests have a memorable experience

Job Responsibilities

• Trail each tour to ensure all guests stay together and ensure guest safety and security
• Set up and break down the check-in desk, waiting area, and photo experiences
• Assist tour guides by looking up additional information and translations
• Greet tour guests during check-in with a positive demeanor.
• Assist with welcoming large tour groups and organizing them into their respective tours
• Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, and props during tours.
• Conduct frequent checks of the tour route throughout the day
• Participates in special projects and performs other duties as assigned.

Skills and Abilities

• Experience in a guest-facing industry that has a focus on customer experience
• Strong communication and customer service skills.
• Ability to interact and work cordially alongside other departments
• Good organizational skills to check in groups and collect tickets as necessary.
• Ability to adapt to requests and changes quickly and with short notice
• High level of commitment and flexibility required.

Educational Qualification

Any educational experience

Benefits

At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

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